Accessibility Statement

Accessibility Statement for

We have developed this website to ensure that it is usable by everybody, regardless of age or disability. Our site is developed to comply with the Web Content Accessibility Guidelines version 2.1 Level AA and we keep the site under review to improve both its accessibility and usability.

Using our site

Our site includes My Computer My Way, a free resource that helps you customise your computer to make it easier to use. This includes guidance on accessing the wide range of accessibility and personalisation tools built into computers, tablets and mobile phones. My Computer My Way will help you adapt your technology to make it easier to use for all websites, not just ours.

We do not provide built-in accessibility tools as we believe it is more important to support everyone’s personal device settings and assistive technologies.

What we have done to make your website experience better

We have built our website to be accessible with common assistive technologies and different ways of using websites. This means that you can:

  • Navigate the menus and all interactive functionality without a mouse and using assistive technology such as a screen reader.
  • Increase the font size or zoom in on content.
  • Provide a high-contrast focus indicator to help sighted keyboard users to navigate through pages.
  • Navigate a page using headings throughout our written content. We also use plain English principles to make our content clear and easy to understand.
  • Consume media content with captions or transcripts for videos and audio content.
  • Navigate our websites with assistive technology via embed landmarks and ARIA functionality.

Known limitations

Whilst we have endeavoured to ensure the accessibility of our site, there are some known limitations. These are documented below, along with suggested work around, and/or our long-term strategy for addressing these limitations.

Currently we are aware of the following potential problems that we are working to improve:

  • Embedded video and audio players can sometimes be difficult to use with assistive technology.
  • Older PDFs and documents are not always accessible.
  • We aim to provide captions and/or transcripts with all our videos but that might not be available for older videos.
  • We do not provide audio descriptions for videos but aim to provide visual content in alternative formats where possible.
  • When the site is zoomed in, the mobile version of navigation cannot be fully accessed using the keyboard. We are working to address this issue and alternative links to the sections are available in the page footer area.

If you encounter content that you cannot access, then please contact us and we will provide you with an accessibility alternative.

Third party content and functionality

We make use of third party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.

What to do if you can’t access parts of this website

We welcome your feedback on using the AbilityNet website. If you have experienced any accessibility challenges, please let us know. Your information will help us improve the website for all users. You can contact us via:

Any feedback we receive will be dealt with by our Advice and Information Officer and we aim to get back to you within 5 days (if a response is requested).

If you are not happy with how respond to issues you have raised with us about the accessibility of our website then contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for ensuring websites meet accessibility standards.

Technical information about this website’s accessibility

AbilityNet is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications No. 2) Accessibility Regulations 2018. We aim for conformance with the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at level AA. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with audio and video

We use the PodBean audio player to embed audio content within pages. This is keyboard accessible, and partially screen reader accessible. The audio player controls are well labelled for screen reader users. The download and share buttons are not labelled however.

We use the Facebook video player to embed archived live video streams. The Facebook video player is partially conformant. Player controls are well labelled. There are some unlabelled items within the player that appear in the focus order. Some recorded webinars and videos do not have captions as they were not created at the time of recording.

When videos are hosted on YouTube then automatic captions are available and we aim to improve these where possible. If you encounter a video without captions and need assistance accessing the content, then please get in contact and we will provide a transcript.

We do not provide audio descriptions for videos as this would be a disproportionate burden to produce and not all video players support the additional audio description track. Where possible we provide visual content in accessible format alongside the video.

Issues with documents

Downloadable documents and PDFs published before September 2019 may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.

Issues with site content

When the site is zoomed in, the mobile version of navigation cannot be fully accessed using the keyboard. We are working to address this issue and alternative links to the sections are available in the page footer area.

Some of our forms are missing explicit auto-complete and required attributes on form fields. We are updating our forms to make them compliant.

What we’re doing to improve accessibility

Our site is regularly reviewed by our Accessibility Consultants to check for issues. In addition, we carry out user testing that includes users with disabilities. Testing with real users gives us valuable feedback about the real-world accessibility of our site.

This statement was last updated on 20th September 2019 and is reviewed at least once a year.

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